Refund policy

01The guarantee

If the ebook is not right for you, write and say so within seven days and we will return what you paid. You do not need to give a reason, and you will not be asked to justify it.

02How to ask

Email hanayoshida.support@gmail.com from the address you bought with, and say that you would like a refund. Include your order number if you have it to hand — it is in your receipt — but we can find your order from your email address alone.

That is the entire process. There is no form, no exit survey and no back-and-forth. We aim to answer within two business days.

03When the seven days start

The seven days begin the moment your payment goes through, not when you first open the file. A request sent on day seven counts.

04What you get back

The full amount you paid, returned to the card or wallet you paid with. We do not deduct a fee and we do not offer store credit instead.

Once we issue the refund, your bank or payment provider usually takes a few more business days to show it. That part is out of our hands.

05If the download does not arrive

Check your Spam and Promotions folders first — that is where it usually is.

If it is genuinely not there, write to us with the email address you used at checkout and we will send a fresh link straight away. A missing email is a delivery problem, not a refund request, and we would rather just get you the book.

06If the file will not open

Tell us what happens when you try to open it and on what device. We will send a working copy.

If we cannot get you a readable file within a reasonable time, we refund the purchase — even if the seven days have already passed. You should not be out of pocket for something you were never able to read.

07After a refund

Your download link may stop working once the refund is issued. We ask that you delete any copies you downloaded, but we take that on trust — we will not chase you about it.

08EU and UK customers

If you are a consumer in the EU or the UK, you may cancel this purchase within 14 days of placing the order, without giving a reason.

Digital content is normally an exception to that right once you have started downloading it. We deliver the ebook immediately, but we do not ask you to waive your cancellation right at checkout, so the 14 days stand.

To cancel, email hanayoshida.support@gmail.com within the 14 days, from the address you bought with. We return the full amount to your original payment method within 14 days of receiving your request.

09Your statutory rights

Everything above is voluntary and additional. It does not reduce any right you have by law, including rights that apply when digital content is faulty, inaccessible or not as described.

If the law where you live gives you a stronger remedy than this policy, that remedy still applies.